- Identify and apply best practice strategies to customer service
- Leverage positive experiences to create customer loyalty
- Determine and exceed client expectations
- Explore the gift of customer feedback
Excellent customer service builds rapport, trust and confidence, customer service builds your brand awareness. When the customer has a pleasurable experience, loyalty increases, referrals increase, the brand experiences growth and profitability.
Customer service is now essential to organisational success. Impress your clients every time you interact with then, build long term relationships a brand loyalty and create positive lasting first impressions!
Who it’s designed for:
This one day workshop is designed for individuals who have a pivotal role in client service and interactions, team leaders, who want to develop a culture and environment of high satisfaction, creating customers for life whilst maintaining high levels of motivation.
Benefits of the workshop
As a participant, you will:
- Evaluate every aspect of your customer service experience and touch points
- Explore best practice models of excellent customer service from the Customer Service Institute of Australia
- Discuss how to deal with difficult clients and embrace feedback
Implement an action plan of strategies for customer service improvement.
- One day workshop $600.00 pp including all materials (plus GST)
SAGE Thinking Contact us at info@sagethinking or
Caron Egle – 0438 255510 or Erin Riley – 0402 059 966